FREE cash on delivery nationwide for PHP 1000 + orders

Shipping Faqs

Keep the faith Philippines offers wide Cash on Delivery service nationwide. This is in partnership with Lazada Philippines.

How much is the shipping fee?

Shipping fee is free for Metro Manila buyers with orders exceeding Php 1000.
A fix rate of Php 120 pesos is added to orders below Php 1000 or orders outside Metro Manila.

How long should I wait for my items to arrive?

Order delivery estimate.
Cash on delivery Metro Manila
2-3 business days
 
Cash on delivery Non Metro Manila
3-15 business days
 
Please take note that our cash on delivery service is handled by a third party courrier, whether it would be Lazada, 2go, Lbc, Airspeed etc. We do not hold or control the time of the delivery once it is on transit status. If you would like to receive your order on rush basis, we also accept rush order via straight payment. Thank you ^_^

I want my items faster than COD. How?

We also offer rush orders via LBC on straight payment basis. This is done by depositing your total balance via Palawan express, Cebuana, Western Union or any major remittance services in the Philippines. We also accept Smart Money and BDO deposit/transfer.

Straight Payment rush orders via LBC only takes 1-2 days after payment.

I did not receive any confirmation what should I Do.

If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation withing 24-72 Hours, please contact us at keepthefaithph@gmail.com

Returns and Refunds

We accept refunds or returns within 7 days of purchase. Please send us the receipt or order number to keepthefaithph@gmail.com.

We will refund or replace the item if

* Item is not physically scratched
* Item was bought from our store
* Item has factory defect (broken lock, loose welds)

We will not refund or replace if you ordered an item and the fitting is not right, we will show you the correct measurement on bracelets and rings and it is on the buyers responsibility to know what size fits best for themselves.

My item has not arrived on the given time frame.

There are instances where the shipping time takes more than we stated, this is because of some reasons

* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area

Always make sure to complete your Address to ensure a successful delivery.

For more questions, please email us at keepthefaithph@gmail.com